Handling of your complaint

If you have submitted a complaint, you can count on us taking it very seriously:

• You will receive a written acknowledgment of your complaint by the next working day at the latest;
• Someone who was not involved in the matter related to the complaint will handle it;
• We aim to respond to your complaint within one working week.

If you want to view our formal complaints procedure, send us an email at info@seefbv.com and we will send it to you.